Quality
In keeping with the spirit of innovation that is a trademark of this program, iRSM has successfully applied the internationally-recognized ISO 9000 standard within a health care context as the framework for operational functions. In 1997, iRSM was the first publicly funded program in Canada to receive registration of a quality management system to the ISO 9000 quality standard. iRSM has updated its quality system to the ISO 9001:2000 standard (with increased emphasis on objective continuous improvement and customer satisfaction), and has applied the system to the management of its research activities.
iRSM is the only centre worldwide to register an ISO 9000 compliant quality management system for intraoral, extraoral and Bone Anchored Hearing Aid (BAHA™) applications of osseointegration biotechnologies. As a result of its success in applying this rigorous quality management system in a health care context, iRSM is widely sought after to assist other international centers in similar quality management development efforts.
iRSM's ISO 9000 system supports a comprehensive system of outcome measures for ongoing management of treatment processes, promoting a culture of continuous improvement, and more cost effective, efficient care. Additionally, the registration of iRSM's research system under ISO 9001:2000 in 2007 has facilitated management of a growing research program with participants from many institutions and countries.
